Terms and Conditions

How to Order

I’m currently setting up the online store. For now I accept over-the-phone credit card orders or payment through paypal.com. You may also print out this order form, complete, and mail to me. Be advised the delay in mail orders could result in items being no longer available.

Phone 828-699-4331
If I am not in or the lines are busy, please leave a message with your name and phone number.

Mailing address is 46 Deer Hollow Ln, Zirconia, NC 28790 U.S.A.

 

Payment Methods

Payment required with order. Payment accepted by Visa, Mastercard, Discover, or bank transfer through PayPal. I can accept a check (in U.S. $s, drawn on or payable through a U.S. bank) with a 10 day hold. I accept U.S. moneyorders. You may send cash, U.S. dollars only, at your own risk. Please send by Registered Mail. All prices quoted are in U.S. Dollars.

 

Postage and Insurance

Within U.S. – Free

Overseas – email for amount
I am not responsible for goods opened or damaged or removed or otherwise dealt with by customs or postal authorities in the country of receipt or in transit, or any taxes or charges levied by governments or authorities, such as Customs fees, GST, VAT, fines, levies, penalties, demurrage etc. Any fees or charges levied by your bank or credit card company or differences in the exchange rate from at the time of the sale.

Stamp shipments are made by USPS First Class Mail. Items over $50 are shipped USPS with insurance.

Stamp albums and binders, ship via USPS or Fedex Ground depending upon location.

 

Returns

If you are not pleased with single items you purchase from me, please return it within 48 hours of receipt for a prompt and courteous refund. I provide high resolution scans and describe my lots to the best of my ability. Collections can only be returned intact as received and are subject to review before refund.

Damaged goods must be reported within 2 business days after receipt of your shipment. Goods damaged in shipping are the responsibility of the shipping company. Returned goods (except merchandise received damaged or shipped incorrectly due to our error) will only be accepted within thirty (30) days. All returns must be pre-authorized. Returned goods must be in their original condition and properly packed. Returned merchandise damaged by your improper packing will not be credited. Cost of return shipping on damages caused by manufacturers’ defects are your responsibility other than our replacement or refund of the merchandise. My liability shall be strictly limited to the value stated on our invoice and/or letter accompanying the items. I am responsible for my errors and will reimburse actual postal/UPS costs when my error caused the problem. I will not reimburse additional charges from “pack and wrap” stores. Sorry, I cannot accept COD packages.

 

Expertising

I do my best to provide very high resolution scans for your evaluation, however, I realize there are times when expertisation is the only option to ensure accuracy. If you decide to have an item expertise, please notify me within 36 hours of receipt. All costs of expertisation, including postage and handling, are the responsibility of the buyer. If an item is found to be not the correct stamp as identified, MatchandMedicine.com will reimburse the cost of expertising. Minimum cost of the item must be $250.

Expertising Committees that are acceptable are the American Philatelic Society, The Philatelic Foundation and PSE. (Other committees may be considered depending on the item)